nTrust logo

nTrust is a global money transfer platform helping to close the gap between the banked and unbanked – an estimated 2.5 billion people worldwide.

Introduction

nTrust is a global money transfer platform helping to close the gap between the banked and unbanked. With an nTrust account, members can freely access their money to exchange currencies, shop at retail and online shops, pay employees or withdraw from 1.7 million ATMs worldwide.

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UX & UI Design with nTrust

I joined nTrust in 2013 to work with the design team to create new experiences and explore future features sets for the cloud financial service industry.

After several months of ideation, design, prototype, iteration, and development, we have designed an unique global peer-to-peer money transfer platform that standout from the rest. This was a tremendous opportunity for us to explore all the new technology that afforded us to craft a previously unachievable experience in the financial services industry.

My work on this project was ideation heavy, working closely with multidisciplinary teams to reduce frictions between users and the navigation system


Other skills also stood out as assets in this work:

  • sketching
  • user flow
  • wireframing
  • precedent research
  • communicating concepts to core design team
  • creating visual assets for documentation
  • creating release notes and product brief


User flow

In order for nTrust users withdraw money from their cloud accounts, the user has to be fully verified.
The KYC verification process requires users to input a considerable amount of personal information which decreases the number of sign-ups.


** Part of our on-going UX enhancement process is to reduce drop-out rates by decreasing the effort in the sign up flow.
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Wireframes

The objective of designing a Responsive Web Application is to create a system that is optimized for all devices.
Creating an IA that satisfies different devices and screen size is also one of the challenges we came across.

nTrust Since our users are sending money globally, our focus is to create a fast but secure platform so users with slower connection network would be able to send money swiftly. Visuals and additional elements are reduced to minimum (without sacrificing the aesthetics) to speed up the loading time.

Style Guide & Quick Tutorials

In order to maintain communications the across all departments, I was also responsible for creating release notes, style guides, and tutorials for all applications. nTrust


Final

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